• Call +1.858.633.0165 or Fax +1.858.633.0166 or Contact Us

Ordering Frequently Asked Questions

  • How do I place my order?

    Online: This is the fastest, easiest and secure way to buy from us. Just add any of our product(s) you wish to buy into our easy-to-use shopping cart. Then complete the checkout process.

    Fax: Complete our catalog order form and fax it to 1.858.633.0166.

    Email: Send an email with the catalog number, size, price, shipping and billing information to sales@mybiosource.com or complete the order form and attach it to the email.

    Telephone: Call us at 1.858.633.0165 and we will take your order over the phone.

    Whatever method you choose, we will process your order the same day if it received by 2:00pm PST and you will receive your order confirmation via email or telephone.

  • What are some of the advantages of placing an order online at MyBioSource?

    Super fast: You can purchase without creating an account and be done in a few minutes. We securely receive all the information necessary to quickly process your order send it to our shipping department.

    Easy: We have an easy-to-use website that allow you to search for your favorite products, add them to the shopping cart and complete the checkout processes.

    Convenience: Your information are securely stored for your next purchases. You just need to enter in the catalog number(s) and you are done.

    Secure: MyBioSource.com uses 128-bit security encryption when you place your order online. You can be sure that your information are safe and secure.

  • What information are required for my order?

    -Catalog Numbers of the products you wish to purchase

    -Quantity & Size

    -Billing & Shipping Address

    -Email & Telephone (so that we can send you the confirmation)

    -Payment Methods (PO#, Check or Credit Cards)

  • What type of payment methods are accepted?

    -Credit cards (VISA, MasterCard, American Express, Discover)

    -Check

    -Purchase Order Number (PO#). Net 30 days. A 2.0% finance charge will be added to past due invoices.

  • How much are the shipping and handling charges?

    - $35 USD for shipping within California.

    - $55 USD for shipping within the USA (except California).

    - $90 USD for Canada.

    - $130 USD for most International Countries (except Canada).

  • How do I know if my order has been received and processed?

    Whether you choose to order via our online website, email, fax or telephone, we will notify you via email or telephone of your order status. We will notify you again with a tracking number when your item was shipped.

  • When do you ship?

    In-stock orders received Monday through Thursday are shipped the same day if ordered before 2:00pm PST.

    For shipping to international destinations, we ship on Monday and Friday.

  • When can I expect to receive my products?

    For US destination, you should receive your items within 1 day from the time you receive your order shipping confirmation.

    For International destination, you should receive your items within 3-5 days from the time you receive your order shipping confirmation (it may takes longer depending on the countries and custom delays)

  • How do we keep our MyBiosource reagent prices so competitive

    We are able to offer our quality reagents at discounts up to 60% over our nearest competitors by using the most up to date distribution, marketing and operations technologies. As examples, we use:

    - A streamlined ordering process based on a searchable online catalog.

    - Modern tracking and inventory systems to avoid unnecessary overhead.

    - The most efficient methods for our shipping and office operations

  • Do you offer free samples of your products?

    We currently DO NOT offer free samples of our products.

  • How do I contact MyBioSource?

    The most effective way to contact us is via email. We can be contacted at sales@mybiosource.com.

    We always try to answer your questions in as little as a few business hours. Please visit our Contact Us page for more information.


  • Ordering Frequently Asked Questions
  • Ordering FAQs
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